For 2020, we are most excited about working with community partners to create scalable and sustainable referral platforms, but putting those referrals into action can take many forms. We’ve made it a priority to find ways to support members through our programs and partnerships, today and tomorrow. When we take the best ideas from the people who are working on the front lines every day, and incorporate the lessons learned during this tumultuous year, we hope to have even more good progress to share this time next year.
We piloted a Papa Inc. program in Tampa to address loneliness and social isolation. Papa pairs older adults and families with motivated college students (Papa Pals) for companionship and assistance with everyday tasks. It was so well-received by our members and impacted them in such a positive way that we are now expanding the pilot to seven more communities and expect to grow this program in 2021.
We also have programs to connect older adults who have condition-specific needs to the resources that can benefit them most. We’ve found a greater need for depression screening and suicide awareness training. Several of our markets are working on initiatives to combat these social needs. Through enterprise-wide collaboration, we enhanced our communications platform so that those on the front lines can offer the support in their daily interaction with members.
Through Humana’s new Value-based Care model that accounts for social determinants of health, risk factors and needs, physicians and other clinicians piloting this model now have access to the tools and resources they need to identify and address food insecurity, social isolation, loneliness, and housing instability. Value-based Care incentivizes care teams for enhanced care coordination centered on three program components — patient screenings, claims documentation and connecting the patient to appropriate resources.