The pharmacist used the Centers for Medicare & Medicaid Services Accountable Health Communities social determinant of health screening questions to identify that the member experienced food insecurity and concerns with her utility expenses. Based on the identified social needs, the pharmacist provided her a referral to local social network support resources. A month later, when the pharmacist followed up with the member, she was able to report she had received help. The local resource assisted her with food, helped to pay her utilities, and alleviated the mental strain these needs were causing.
“I gave (the agency) a call and now they deliver food to me every week,” the Humana member said. “It’s awesome work. It’s something you would never expect from people. They were super friendly.”
When asked if she was taking her medication since receiving help, she said she’s no longer missing any doses. The pharmacist counseled her on the importance of taking medications every day and explained the benefits that her medications can provide.
The member said the food provisions are healthy and easy to prepare, and she reported that she’s taking care of herself better, as well.